Privacy Policy
This policy explains what Wisp Trader collects, why, how long it is kept, and how to have it removed. Wisp Trader is operated by EarnAck LLC ("we", "us").
1. What we collect
We collect only what the service needs to work.
- Account connection details. When you connect a brokerage account, we receive an access credential issued by your broker or its connection provider, together with identifiers for the accounts you chose to connect.
- Holdings and activity. Positions, balances, orders and transactions for the accounts you connect, so the service can show you your portfolio and act on the plan you set.
- Your settings. The approach you selected and the limits you set.
- Contact details. Your email address, if you write to us.
- Device notification token. If you turn on notifications, so we can send them.
- Operational logs. Technical records of requests and errors, used to keep the service running and to investigate problems.
2. What we never collect
- Your brokerage password. You sign in with your broker directly. Your password is entered on their page, never ours, and we never receive or store it.
- Payment card details. We do not take card payments in the app.
- Government identification documents. Identity verification is handled by your broker, not by us.
3. How we use it
Your information is used to:
- show you your portfolio and how it has changed;
- carry out the plan you chose, within the limits you set;
- send you notifications you asked for;
- keep the service secure, available and correct;
- answer you when you contact us.
We do not sell your information. We do not share it with advertisers, data brokers or marketing networks, and we do not use it to build advertising profiles.
4. Who we share it with
Only where the service cannot function otherwise:
- Your broker and the connection provider you authorised, to read your accounts and to place the instructions you have approved.
- Infrastructure providers that host the service and deliver notifications.
- Authorities, where we are legally required to, and only to the extent required.
If we are ever involved in a merger or acquisition, we will tell you before your information becomes subject to a different privacy policy.
5. How it is protected
- Access credentials are encrypted before they are stored, and are never written to logs.
- Connections between the app and our service are encrypted in transit.
- Access to production systems is restricted to people who need it to operate the service.
No service can promise perfect security, and we will not pretend otherwise. If a breach affects your information, we will tell you promptly and explain what happened and what to do.
6. How long we keep it
- Connection credentials — until you disconnect the account, then deleted.
- Portfolio history and activity — while your account is active, so the record of what happened stays available to you.
- Operational logs — a short rolling window for troubleshooting.
- Correspondence — as long as needed to resolve the matter and meet our record-keeping obligations.
7. Your choices
- Disconnect a brokerage account at any time. We stop receiving its data immediately and delete the stored credential.
- Request a copy of the information we hold about you.
- Request deletion of your account and its data.
- Turn off notifications in the app or in your device settings.
Write to support@earnack.com for any of these. We will confirm within 30 days. Depending on where you live, you may have additional rights under local law — tell us and we will honour them.
8. Children
Wisp Trader is not directed at anyone under 18, and we do not knowingly collect their information. If you believe a child has provided us information, contact us and we will delete it.
9. Changes
If we change this policy we will update the date above, and tell you in the app before any material change takes effect.
10. Contact
EarnAck LLC
1500 N Grant St, Ste N
Denver, CO 80203, United States
Email: support@earnack.com
Telephone: (669) 367-8937